What is the NCTR Customer Service Network?
Launched in 2014, the Customer Service Network is a group of NCTR member agencies seeking to exchange ideas, share best practices, and brainstorm new and better ways to provide both our customers and employees with extraordinary customer service.
Contact NCTR’s Robyn Wheeler at (916) 509-7260 (rwheeler@nctr.org) for more information.
Past Webinars Presentations
Best Practices for Serving Retired Members
Recording
Moderator:
Ed Rezny, Deputy Director of Member Relations, New York STRS
Presenters:
Josey McCloud, Departmental Analyst, Michigan Office of Retirement Services
Employers are Customers, Too!
Recording
Moderator:
Ed Rezny, Deputy Director, Member Relations
Presenters:
Massachusetts Teachers’ Retirement System
- Shannon Murphy, Assistant Director of Employer Services
- Will Culbert, Senior Communications Specialist
Maryland State Retirement and Pension System
- Harris Kaplan, Deputy, Chief Business Operations Office
Teachers’ Retirement System of Louisiana
- Ed Brannigan, Manager, Employer Services Department (ESS)
Cyber Attack at IOWA PERS
Recording
Presenters:
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- Judy Akre, Communications Director, Iowa PERS
- Rick Hindman, Chief Information Officer, Iowa PERS
Customer Service Network Workshop
In 2017, the Customer Service Network broadened its scope by offering an in-person workshop. Please visit the NCTR Workshops page for more information on past and future such workshops.
Customer Service Network Steering Committee
CalSTRS
CalSTRS.com
Shani Keyser Boes
Director of Customer Service Division
Email: SKeyserboes@calstrs.com
Phone: (916) 414-6858
Illinois TRS
https://www.trsil.org
Robert Powers
Call Center Supervisor
Email: RPowers@trs.illinois.gov
Phone: (800) 877-7896 extension 2471
New York STRS
www.nystrs.org
John Cardillo
Manager of Public Information
Email: john.cardillo@nystrs.org
Phone: (518) 447-4743
Sheila Gardella
Director of Member Relations
Email: sheila.gardella@nystrs.org
Phone: (518) 447-2684
Edward Rezny
Deputy Director of Member Relations
Email: edward.rezny@nystrs.org
Phone: (518) 447-2909
National Council on Teacher Retirement
www.nctr.org
Maureen Westgard
Executive Director
Email: mwestgard@nctr.org
Phone: (225) 354-6173
Robyn Wheeler
Assistant Executive Director
Email: rwheeler@nctr.org
Phone: (916) 509-7260
South Dakota Retirement System
www.sdrs.sd.gov
Travis Almond, CRC
Member Services/Communications Manager
Email: Travis.Almond@state.sd.us
Phone: (605) 773-3731
Toll Free: (888) 605-7377