What is the NCTR Customer Service Network?
Launched in 2014, the Customer Service Network is a group of NCTR member agencies seeking to exchange ideas, share best practices, and brainstorm new and better ways to provide both our customers and employees with extraordinary customer service.
Contact NCTR’s Robyn Wheeler at (916) 509-7260 (firstname.lastname@example.org) for more information.
2020 Customer Service Network Workshop
Co-hosted by Wisconsin Retirement System
June 22–24, 2020
Welcome reception and dinner to be held on Monday, June 22. Meetings will take place on June 23 & 24.
Location: Madison, Wisconsin
Registration Rate: $1,200 per attendee, $215 per guest
Registration opens in April.
Customer Service Network Steering Committee
New York STRS
Director of Member Relations
Phone: (518) 447-2684
Deputy Director of Member Relations
Phone: (518) 447-2909
Past Webinars Presentations
Best Practices for Serving Retired Members
Cyber Attack at IOWA PERS
Employers are Customers, Too!
- Ed Rezny, Deputy Director, Member Relations
- Massachusetts Teachers’ Retirement System
- Maryland State Retirement and Pension System
- Teachers’ Retirement System of Louisiana