What is the NCTR Customer Service Network?
Launched in 2014, the Customer Service Network is a group of NCTR member agencies seeking to exchange ideas, share best practices, and brainstorm new and better ways to provide both our customers and employees with extraordinary customer service.
Contact NCTR’s Robyn Wheeler at (916) 509-7260 (rwheeler@nctr.org) for more information.
2020 Customer Service Network Workshop
Co-hosted by Wisconsin Retirement System
June 22–24, 2020
Welcome reception and dinner to be held on Monday, June 22. Meetings will take place on June 23 & 24.
Location: Madison, Wisconsin
Registration Rate: $1,200 per attendee, $215 per guest
Hotel: TBD
Registration opens in April.
Customer Service Network Steering Committee
CalSTRS
CalSTRS.com
Shani Keyser Boes
Director of Customer Service Division
Email: SKeyserboes@calstrs.com
Phone: (916) 414-6858
Illinois TRS
trsil.org
Robert Powers
Call Center Supervisor
Email: RPowers@trs.illinois.gov
Phone: (800) 877-7896 extension 2471
National Council on Teacher Retirement
nctr.org
Robyn Wheeler
Assistant Executive Director
Email: rwheeler@nctr.org
Phone: (916) 509-7260
New York STRS
nystrs.org
John Cardillo
Manager of Public Information
Email: john.cardillo@nystrs.org
Phone: (518) 447-4743
Sheila Gardella
Director of Member Relations
Email: sheila.gardella@nystrs.org
Phone: (518) 447-2684
Edward Rezny
Deputy Director of Member Relations
Email: edward.rezny@nystrs.org
Phone: (518) 447-2909
South Dakota Retirement System
sdrs.sd.gov
Michelle Humann, CRC
Member Services/Communications Manager
Email: Michelle.Humann@state.sd.us
Phone: (888) 605-7377
Past Webinars Presentations
Best Practices for Serving Retired Members
Recording
Moderator:
- Ed Rezny, Deputy Director of Member Relations, New York STRS
Presenters:
- Josey McCloud, Departmental Analyst, Michigan Office of Retirement Services
- Nick Treneff, Communications Service Director, Ohio STRS
Cyber Attack at IOWA PERS
Recording
Presenters:
- Judy Akre, Communications Director, Iowa PERS
- Rick Hindman, Chief Information Officer, Iowa PERS
Employers are Customers, Too!
Recording
Moderator:
- Ed Rezny, Deputy Director, Member Relations
Presenters:
- Massachusetts Teachers’ Retirement System
- Shannon Murphy, Assistant Director of Employer Services
- Will Culbert, Senior Communications Specialist
- Maryland State Retirement and Pension System
- Harris Kaplan, Deputy, Chief Business Operations Office
- Teachers’ Retirement System of Louisiana
- Ed Brannigan, Manager, Employer Services Department (ESS)