Customer Service Network

What is the NCTR Customer Service Network?

Launched in 2014, the Customer Service Network is a group of NCTR member agencies seeking to exchange ideas, share best practices, and brainstorm new and better ways to provide both our customers and employees with extraordinary customer service.

Contact NCTR’s Robyn Wheeler at (916) 769-5909 (rwheeler@nctr.org) for more information.

Customer Service Network Steering Committee

CalSTRS

CalSTRS.com
Kimberly Fong
Assistant Director, Customer Service Division
Email: KFong@calstrs.com
Phone: (916) 414-1131

Georgia TRS

trsga.com
Winston Buckley, CDMP
Director, Communications & Outreach
Email: Winston.Buckley@trsga.com
Phone:  (404) 425-6620

Illinois TRS

trsil.org
Robert Powers
Call Center Supervisor
Email: RPowers@trsil.org
Phone: (800) 877-7896 extension 2471

Kansas PERS

kpers.org
Mary Beth Green
Chief Benefits Officer
Email: Mgreen@kpers.org
Phone: (785) 296-6885

National Council on Teacher Retirement

nctr.org
Robyn Wheeler
Assistant Executive Director
Email: rwheeler@nctr.org
Phone: (916) 769-5909

New York STRS

nystrs.org
Heidi Brennan
Manager of Education & Outreach
Email: Heidi.brennan@nystrs.org
Phone: (518) 447-2911

 

South Dakota Retirement System

sdrs.sd.gov
Michelle Humann, CRC
Member Services/Communications Manager
Email: Michelle.Humann@state.sd.us
Phone: (888) 605-7377

2022 Customer Service Workshop

June 7 & 8, 2022

Agenda

2021 Customer Service Workshop

December 8 & 9, 2021

Agenda

 

CSN Webinar Archives

2019

Best Practices for Serving Retired Members

Thursday, May 23, 2019
Recording

Moderator:

Presenters:

2018

Cyber Attack at IOWA PERS

Wednesday, March 12, 2018
Recording

Presenters:

Employers are Customers, Too!

Wednesday, December 12, 2018
Recording

Moderator:

  • Ed Rezny, Deputy Director, Member Relations

Presenters:

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