What is the NCTR Customer Service Network?
Launched in 2014, the Customer Service Network is a group of NCTR member agencies seeking to exchange ideas, share best practices, and brainstorm new and better ways to provide both our customers and employees with extraordinary customer service.
Contact NCTR’s Robyn Wheeler at (916) 769-5909 (rwheeler@nctr.org) for more information.
Customer Service Network Steering Committee
CalSTRS
CalSTRS.com
Kimberly Fong
Assistant Director, Customer Service Division
Email: KFong@calstrs.com
Phone: (916) 414-1131
Georgia TRS
trsga.com
Winston Buckley, CDMP
Director, Communications & Outreach
Email: Winston.Buckley@trsga.com
Phone: (404) 425-6620
Illinois TRS
trsil.org
Robert Powers
Call Center Supervisor
Email: RPowers@trsil.org
Phone: (800) 877-7896 extension 2471
Kansas PERS
kpers.org
Mary Beth Green
Chief Benefits Officer
Email: Mgreen@kpers.org
Phone: (785) 296-6885
National Council on Teacher Retirement
nctr.org
Robyn Wheeler
Assistant Executive Director
Email: rwheeler@nctr.org
Phone: (916) 769-5909
New York STRS
nystrs.org
Heidi Brennan
Manager of Education & Outreach
Email: Heidi.brennan@nystrs.org
Phone: (518) 447-2911
Edward Rezny
Chief Customer Officer
Email: edward.rezny@nystrs.org
Phone: (518) 447-2909
South Dakota Retirement System
sdrs.sd.gov
Michelle Humann, CRC
Member Services/Communications Manager
Email: Michelle.Humann@state.sd.us
Phone: (888) 605-7377
2022 Customer Service Workshop
June 7 & 8, 2022
2021 Customer Service Workshop
December 8 & 9, 2021
CSN Webinar Archives
Best Practices for Serving Retired Members
Recording
Moderator:
- Ed Rezny, Deputy Director of Member Relations, New York STRS
Presenters:
- Josey McCloud, Departmental Analyst, Michigan Office of Retirement Services
- Nick Treneff, Communications Service Director, Ohio STRS
Cyber Attack at IOWA PERS
Recording
Presenters:
- Judy Akre, Communications Director, Iowa PERS
- Rick Hindman, Chief Information Officer, Iowa PERS
Employers are Customers, Too!
Recording
Moderator:
- Ed Rezny, Deputy Director, Member Relations
Presenters:
- Massachusetts Teachers’ Retirement System
- Shannon Murphy, Assistant Director of Employer Services
- Will Culbert, Senior Communications Specialist
- Maryland State Retirement and Pension System
- Harris Kaplan, Deputy, Chief Business Operations Office
- Teachers’ Retirement System of Louisiana
- Ed Brannigan, Manager, Employer Services Department (ESS)