What is the NCTR Customer Service Network?
Launched in 2014, the Customer Service Network is a group of NCTR member agencies seeking to exchange ideas, share best practices, and brainstorm new and better ways to provide both our customers and employees with extraordinary customer service.
Contact NCTR’s Robyn Wheeler at (916) 509-7260 (firstname.lastname@example.org) for more information.
2022 Customer Service Workshop
June 6-8, 2022 | InterContinental Buckhead Atlanta | Atlanta, GA
June 6: Arrivals & Welcome Dinner
June 7 & 8: Workshop Sessions
Registration Rate: $1,240/attendee
Hotel Rate: $179 (plus taxes)/night
Stay tuned for more details!
2021 Customer Service Network Workshop
December 8 & 9, 2021
Customer Service Network Steering Committee
CSN Webinar Archives
Best Practices for Serving Retired Members
Cyber Attack at IOWA PERS
Employers are Customers, Too!
- Ed Rezny, Deputy Director, Member Relations
- Massachusetts Teachers’ Retirement System
- Maryland State Retirement and Pension System
- Teachers’ Retirement System of Louisiana