What is the NCTR Customer Service Network?
Launched in 2014, the Customer Service Network is a group of NCTR member agencies seeking to exchange ideas, share best practices, and brainstorm new and better ways to provide both our customers and employees with extraordinary customer service.
Contact NCTR’s Robyn Wheeler at (916) 509-7260 (firstname.lastname@example.org) for more information.
Past Webinars Presentations
Best Practices for Serving Retired Members
Employers are Customers, Too!
Ed Rezny, Deputy Director, Member Relations
Massachusetts Teachers’ Retirement System
- Shannon Murphy, Assistant Director of Employer Services
- Will Culbert, Senior Communications Specialist
Maryland State Retirement and Pension System
- Harris Kaplan, Deputy, Chief Business Operations Office
Teachers’ Retirement System of Louisiana
- Ed Brannigan, Manager, Employer Services Department (ESS)
Cyber Attack at IOWA PERS
Customer Service Network Workshop
In 2017, the Customer Service Network broadened its scope by offering an in-person workshop. Please visit the NCTR Workshops page for more information on past and future such workshops.
Customer Service Network Steering Committee
New York STRS
Director of Member Relations
Phone: (518) 447-2684
Deputy Director of Member Relations
Phone: (518) 447-2909
NCTR’s Customer Service Webinars: